Arai66 Privacy Policy – Malaysia Player Data Protection 2026

arai66 collects several categories of information when you register and use our platform. The following is what we may collect:

• Personal Identity Information: Full name, Malaysian identity card number (MyKad), date of birth, gender, and nationality — collected during registration or the KYC (Know Your Customer) verification process.
• Contact Information: Malaysian phone number, email address, and residential address — required for account communication and identity verification.
• Financial Information: Details of the payment methods you use — such as your Touch 'n Go eWallet phone number, GrabPay ID, or bank account number for FPX via Maybank2u or CIMB Clicks — collected solely to process deposits and withdrawals.
• Transaction Records: Deposit and withdrawal history, amounts, and dates for every financial transaction carried out through your arai66 account.
• Game Data: Gaming history, game preferences, betting statistics, and win/loss records — used to deliver a personalised experience and for compliance purposes.
• Technical Data: IP address, device type, operating system, web browser, approximate geographic location, and usage logs — collected automatically for security and platform improvement purposes.
• Communication Information: Live Chat conversation records, emails you send us, and our responses — retained for reference and service quality improvement.

Information collected by arai66 used solely for the following legitimate purposes:

• Service Delivery: To manage your account, process deposits and withdrawals, enable access to games, and ensure the platform runs smoothly.
• Identity Verification (KYC): To verify that you meet the minimum age requirement of 18 years and that your identity is valid, as required by industry compliance standards.
• Fraud Prevention & Anti-Money Laundering: To monitor account activity for suspicious patterns, prevent the platform from being used for unlawful purposes, and protect all members from fraud.
• Service Communications: To send transaction confirmations, account security alerts, important platform updates, and responses to your enquiries.
• Marketing Communications (with consent): To keep you informed about arai66's latest promotions, bonuses, and offers — only if you have not opted out of such communications.
• Platform Improvements: To analyse usage patterns in aggregate, non-personal form for the purpose of improving the user experience, introducing new features, and resolving technical issues.
• Legal Compliance: To fulfil legal obligations under Malaysia's PDPA 2010 and directives from the relevant authorities when required.
• Responsible Gaming: To monitor gameplay patterns and detect early signs of problem gambling, enabling us to offer appropriate support to members who may need it.

arai66 does not sell or trade members' personal information. However, in the following limited circumstances, information may be shared with certain parties:

• Payment Service Providers: Minimum required transaction information is shared with eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and payment platforms (DuitNow, FPX) solely for the purpose of processing your deposits and withdrawals.
• Game Provider: Required game session data is shared with game providers such as Pragmatic Play, PG Soft, Evolution Gaming, and others to enable a seamless gaming experience. These providers are bound by strict confidentiality agreements with arai66.
• Legal Authorities: Information will be disclosed to Malaysian authorities such as the police, courts, or regulatory bodies when we are legally required to do so under Malaysian law or a valid court order.
• Third-Party Identity Verification: During the KYC process, identity verification information may be shared with approved third-party identity verification service providers, who are bound by strict data protection agreements.

arai66 invests heavily in data security infrastructure to protect every member's information:

• Data Encryption in Transit: All communication between your device and arai66's servers is protected using TLS 1.3 with SSL 256-bit encryption — no sensitive data is transmitted without encryption.
• Data Encryption at Rest: Sensitive data such as ID details and financial information is stored in encrypted form in our database — even if the database were accessed without authorization, the data would be unreadable.
• Layered Access Controls: Access to member data is restricted to staff who require it to carry out their operational duties only. All access is automatically logged and monitored by our security team.
• Regular Vulnerability Scanning: arai66's systems undergo regular security vulnerability scans and penetration testing by independent security experts to identify and address weaknesses before they can be exploited.
• 24/7 Threat Monitoring: An intrusion detection system operates around the clock to identify and respond to security threats or suspicious activity in real time.
• Two-Factor Authentication (2FA): arai66 supports two-factor authentication as an added layer of security for member accounts. We encourage all members to enable this feature through their account settings.

Under the Personal Data Protection Act 2010 (PDPA) Malaysia and the Privacy Policy arai66, you have the following rights regarding your personal data:

• Right of Access: You have the right to request and receive a copy of the personal data we hold about you. Requests will be processed within 30 business days from the date the application is received.
• Right to Rectification: If any personal data we hold is inaccurate, incomplete or outdated, you have the right to request a correction. You may also update certain information directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data from our systems under certain circumstances — for example, when the data is no longer needed for its original purpose. However, some data may need to be retained to fulfil legal obligations.
• Right to Object to Processing: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Such requests will be actioned immediately.
• Right to Data Portability: You have the right to request that we provide your personal data in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing that took place prior to the withdrawal.

arai66 uses cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: These cookies are required for basic platform functionality, such as maintaining your login session, remembering your language preference, and ensuring transaction security. They cannot be disabled without affecting platform functionality.
• Performance Cookies: These cookies collect aggregated, anonymous information about how you use the platform to help us identify areas for improvement and optimise performance.
• Functional Cookies: These cookies allow the platform to remember your preferences — such as favourite games, display settings, and other choices — to deliver a more personalized experience.
• Cookie Management: You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of certain parts of the arai66 platform.

arai66 retains personal data only for as long as it is needed for the stated purpose, or as required by law:

• Active Account Data: Personal data of members with active accounts will be retained for as long as the account remains active, plus any additional period required for legal compliance following account closure.
• Financial Transaction Records: Records of deposits, withdrawals, and transaction history are retained for a minimum of 7 years in accordance with Malaysia's financial compliance and applicable tax law requirements.
• Communication Data: Live Chat and email logs are retained for 2 years for reference, quality control, and dispute resolution purposes.
• Technical Log Data: System logs and technical data are typically retained for 90 days for troubleshooting and security monitoring purposes, after which they are automatically deleted.
• After Account Closure: Once an account is closed at a member's request, personal data no longer required for legal obligations will be deleted or anonymized within 90 days.

• Platform arai66 is intended strictly for individuals aged 18 and above. We do not knowingly collect or process the personal data of anyone under the age of 18.
• If we discover that personal data belonging to someone under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.
• If you believe that a child or minor has registered an account on arai66, please contact us immediately at support@arai66.best so that prompt action can be taken.
• arai66 encourages parents and guardians to monitor their children's internet usage and to use appropriate parental control software to restrict access to gambling platforms.

• arai66 reserves the right to update or amend this Privacy Policy at any time. The latest version with an updated effective date will always be available on this page.
• For material changes to the way we use your personal data, we will endeavour to notify you by email or in-platform notification at least 14 days before the changes take effect.
• Continued use of the arai66 platform after the effective date of any Privacy Policy changes constitutes your acceptance of and agreement to the updated policy.
• All members are encouraged to review this page periodically to stay informed of arai66's current privacy practices.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how arai66 manage your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the widget at the bottom right of any arai66 page. For straightforward privacy enquiries, this is the fastest way to get a response.
• Email: support@arai66.best — for more detailed privacy enquiries, data access requests, or formal complaints. Please include the subject line "Privacy Enquiry" along with your full account name. Responses will be provided within 5 business days.
• For complaints that cannot be resolved through our support channels, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body under applicable Malaysian law.